FAQs
How can I contact The Flop Shop?
You can email us at support@theflopshop.com and our customer support team will be happy to assist you with anything you need.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our partner warehouses in North America, Europe, and Asia depending on product availability and destination.
How long does it take to process my order?
All orders are processed within 1 to 3 business days (Monday to Friday). Orders are not processed on weekends or holidays.
How long will it take to receive my order?
Processing Time: 1 to 3 business days before shipment.
Estimated Delivery Times:
• USA: 6 to 10 business days
• Canada: 8 to 15 business days
• Rest of the world: 7 to 20 business days
Please note that delivery times may vary during holidays or high demand periods.
How do I track my order?
Once your order has shipped, you will receive a tracking email with your tracking number. Please allow a few days for tracking information to update.
If you do not see the email, please check your spam or junk folder.
You can also track your order using our Track My Order page.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, we may not be able to modify or cancel the order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, please contact us. We will offer either a complimentary reshipment or a full refund, depending on your preference.
Will I be charged customs or import taxes?
Prices displayed on our website do not include potential customs duties or import taxes. These charges, if applicable, are determined by your local customs office and are the responsibility of the customer.
What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of delivery and provide clear photos or videos of the issue. We will arrange a replacement or refund at no additional cost.
When will I receive my refund?
Refunds are processed back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card provider.